Shipping policy
Where do you ship?
We currently ship to:
- Australia
- United States
- United Kingdom
- Canada
We are expanding soon to additional regions.
What currency are your prices in?
All prices are displayed in Australian Dollars (AUD $) as our brand is based in Australia.
If you are ordering from the US, UK, or Canada, your bank or card provider will automatically convert the amount into your local currency at checkout.
How long does shipping take?
Estimated delivery times:
🇦🇺 Australia: 3–8 business days
🇺🇸 United States: 5–10 business days
🇬🇧 United Kingdom: 5–10 business days
🇨🇦 Canada: 6–12 business days
Please allow 1–2 business days for order processing. You will receive a tracking number once your order ships.
Do you offer free shipping?
Yes — we offer free tracked shipping on all orders for a limited time.
Will I need to pay customs or import fees?
For most customers, no additional fees apply. However, international orders (US, UK, Canada) may occasionally be subject to local customs regulations. Any applicable import duties or taxes are determined by your country’s authorities and are the responsibility of the buyer.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking link. You can also track your order anytime via our Track Your Order page.
What if my order is delayed?
While we work with reliable carriers, delays can occasionally happen due to customs or peak seasons.
If your order has not arrived within the estimated timeframe, please contact us at: support@candtluxurybidet.com. Our team will respond within 24 hours.
Do you ship to PO Boxes?
Yes, we ship to PO Boxes where supported by the carrier in your region.